Reference

The Rules That Sit Behind Your Wallet

Every clause that touches your money is written out here in plain English — who may hold an account, how a bKash, Nagad or Rocket deposit gets matched to you, and what you can ask us to change.

Eligibility firstWallet-name matchingTrxID trailData requests
87bdth The Rules That Sit Behind Your Wallet
HELP CHANNELS

Three Ways to Reach the Policy Desk

Payment question, locked login, or a clause you want explained in plain words? All three contact routes reach the same desk, and the person answering can open your account record instead of guessing. Keep your wallet number and the TrxID nearby before you write in — it shortens the exchange on any deposit query. Queries from Dhaka and Chattogram land in the same queue, and nothing gets handed to a bot first.

Chat from your account Open the chat window once you are signed in. The agent sees your wallet history and any pending cash-out, so a bKash, Nagad or Rocket deposit query is usually settled inside that first conversation.
Email the policy desk Write to the address printed in your account footer and set the subject line to the issue type. Attach the wallet confirmation screenshot when money is involved, and the reply stays in one thread.
Ask for a call back Leave a Bangladesh mobile number and the hours you are reachable. We ring inside that window rather than at random, so you are not chasing a missed call in the middle of a work shift.
DATA AND COOKIES

How We Hold and Protect Your Account Data

Your account data is the part of this policy we take most seriously. Login runs on a one-time code sent to your registered Bangladesh mobile number, so a password on its own will not open the balance screen. Sessions expire, and a device change is logged when a new handset signs in. Cookies do the small jobs — keeping you signed in, remembering your language — while payment records wait out the retention window the terms describe. Ask us to correct or remove what we hold and we will tell you plainly what can change and what has to stay for audit.

Login and device checks

A one-time code goes to your registered mobile number on each new sign-in. If the device looks unfamiliar, that code step repeats before your balance screen loads.

Cookies we set

Two kinds. Session cookies keep you signed in while you browse; preference cookies remember your language and display choices. Clearing them signs you out and resets both.

Payment records and retention

Deposit and cash-out records are held for the period the terms state, because dispute handlers and auditors need the trail. Wallet numbers stay masked on screen once a request closes.

Changing what we hold

Email the policy desk to correct a name, swap a wallet number, or ask what sits on file. Some records cannot be removed while an audit window is still open.

Questions About Eligibility, Data and Disputes

Most legal-side queries land on one of the six below, so read them before you write in. They cover eligibility, wallet-name matching, data requests, cash-out disputes and how our promotional sheets sit beside the main terms. If your question is not here, message the desk with your wallet number and the TrxID involved — we answer directly and will point you to the exact clause.

No. Access depends on local law and eligible regions, and we check country and age band at sign-up. If you sit outside a supported region, the account will not open.

No. The wallet name has to match the account holder. Money sent from someone else's bKash, Nagad or Rocket account is returned to the sender instead of credited.

Login details and preferences are shut off straight away, but payment records stay for the audit window set out in the terms. After that they are deleted or anonymised, and we confirm by email.

Open chat or email the desk inside the period stated in the terms, quote the TrxID, and we pull the wallet trail. The decision and the reasoning come back to you in writing.

They are separate. Each credit we release carries its own sheet — wagering conditions, game weighting, expiry — and accepting the credit means accepting that sheet alongside the main terms.

Where we publish a translation, the English text governs if the two readings differ. Tell the desk which paragraph confused you and we will send the wording back in plain English.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.