Reference

The Privacy Policy in Plain Terms

Everything we hold about you is written down clause by clause: the mobile number you register with, the bKash, Nagad or Rocket references behind each deposit, and your bet history on cricket markets.

Wallet data explainedCookie choicesSign-in code safetyChange requests
87bdth The Privacy Policy in Plain Terms
PRIVACY DESK

Reach the Desk About Your Data

Privacy requests are not the same as a stuck deposit, so they take a different route through our desk. Send the mobile number on your account and the clause you want explained, and we reply from a privacy mailbox rather than the general support queue. If email is not convenient, the chat team can log the same request and hand you a ticket number to follow. Either way you get a written answer you can keep, and you can ask us to correct what we hold while the ticket is still open.

Privacy Mailbox Write to our privacy contact with your account mobile number and the clause you want explained. We answer in writing from a named mailbox, so you have a record you can keep and forward.
Chat Ticket If you would rather not email, the chat team can raise a privacy ticket under your account. You get a ticket number, and the written reply lands in that same thread.
Contact Check Before you write, open your account settings and confirm your mobile number and email are current. Correct contact details on file are what let us verify a change request without a long back and forth.
HANDLING AND RETENTION

How We Handle Data, Cookies and Retention

Most of what we hold you gave us yourself, and the rest comes from how you use the account. Open Baccarat Bright or a cricket market and we log the session, the device and the stake, so a dispute can be settled later on facts rather than memory. Cookies do the lighter work: they keep you signed in, remember your language, and show us which pages stall on mobile data. Sign-in sits on one-time codes sent to your registered number, plus a wallet PIN that never leaves your device.

What We Collect

Account fields from registration, verification documents, wallet references from bKash, Nagad and Rocket sends, and session logs from your slots and live table play. Each line is listed with the reason we hold it.

Cookies and Device Data

Cookies keep the session open and remember your language choice. We also read device type and connection speed so a room like Crash Win Builder loads properly on mobile. You can clear cookies and sign in again any time.

Sign-In and Wallet Safety

Sign-in codes go only to your registered mobile number. Your bKash, Nagad or Rocket PIN stays inside the wallet app. If a code arrives when you were not signing in, tell our desk and we freeze the account.

Retention and Change Requests

Records stay while the account is open and for the period local law requires after that. Ask for a copy, a correction or a deletion and we confirm in writing which parts we can act on.

Privacy Questions We Get Asked

These are the questions that reach our desk most often, answered the same way we would answer them in chat. If yours is not here, send it over with your account mobile number and we will put the reply in writing. Nothing in this page replaces the full policy text, so treat it as the short version you read first.

Your name, mobile number, date of birth and the wallet reference from your first bKash, Nagad or Rocket send. As you play, we add bet history and session logs. The policy lists every field and why.

No. We ask for a one-time code sent to your registered number, never the wallet PIN, and never an OTP someone forwarded to you. If a caller asks for those, it is not us.

Ask from the mobile number on your account via the privacy mailbox. We verify the number, then prepare a written copy of your account fields, wallet references and session logs. Corrections fit in the same message.

Account corrections such as a new mobile number apply once we verify it. Deletion requests are handled against local retention rules, so we tell you which records can go now and which have to stay.

Yes, you can close the account and ask us to remove what is not legally required to stay. Verification files and transaction records carry a retention period; everything else is deleted once the account is closed.

Access depends on your local law and eligible regions. Where a local rule differs from our default, the local rule applies to your account, and the scope clause near the top of the policy says so.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.